THE TICKET MACHINE

TERMS AND CONDITIONS

Policies

The Ticket Machine is privately owned and in no way affiliated with any box office, venue or other ticket agency. Our tickets are sold at or above the face value. The price printed on the ticket will generally not be our selling price. Our prices reflect the cost and difficulty in obtaining the premium seating that we offer. The Ticket Machine has been expertly providing our services to fans and corporations for over 8 years.
 

Ticket Ordering Policies

Regular Ticket Orders
These tickets are generally in stock and the customer knows the exact seating location at the time of purchase. Since our online ordering function is not in "real time", occasionally tickets that were ordered are no longer available. If tickets that were ordered are no longer available, there is usually an option to purchase tickets in a similar seating location, at the same or a similar price. Customers are not obligated to accept tickets other than those originally ordered. Credit Cards are not charged until we have confirmed ticket availability.

Orders over $1,000.00 require a Credit Card Authorization Form to be filled out by the credit cardholder and faxed back to us along with a copy of the credit card (front and back) and drivers license. This is also a requirement for all cards with billing addresses outside of the United States, regardless of the order amount.

Once an order has been confirmed, a sales agent will contact the customer via Email, fax or phone.

Tickets are generally delivered within a few days of order confirmation or by a mutually agreed upon date.

”Pre-Orders”
”Pre-Orders” Tickets for some events are not obtainable until closer to the date of the event. ”Pre-Orders” involve tickets that are purchased in advance and are not currently in stock. Exact seating locations are not yet available so orders are taken for general seating locations. Tickets will be delivered as soon as we receive them. In some cases deliveries are not made until the week of the event. Please refer to individual event pages or call for more information.

“Pre-Orders” over $300.00 require a Credit Card Authorization Form to be signed by the credit cardholder and faxed back to us along with a copy of the credit card (front and back) and drivers license. (This form will be generated for you during the checkout process if ordering online) This is also a requirement for all cards with billing addresses outside of the United States, regardless of the order amount.

We reserve the right to upgrade tickets to a higher priced seating location at no additional cost to the customer.

Once an order has been confirmed, a sales agent will contact you via Email, fax or phone.

Please Note: If a Credit Card Authorization Form is required to process an order, a copy of the cardholder’s driver’s license and the front and back of the credit card being used must be included with the completed form when it is returned to us. All customer information is strictly confidential and used only to verify the customer’s identity and prevent fraudulent activity. Authorization Forms must be returned to us in a timely manner. We reserve the right to cancel an order if the proper documentation has not been returned to us even if the order has been confirmed. Please follow instructions carefully.

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Privacy Policy

The Ticket Machine has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses the information gathering and dissemination practices for this website.

In some cases we require visitors to give us contact and personal information. This information is used only in replying to inquiries or processing orders. Our site has security measures in place to protect against loss, misuse and alteration of the information under our control. We are the sole owner of any personal information we receive. Furthermore, we will NOT sell, share or rent ANY of the information that visitors provide us with.

We collect the following information from all visitors to our site: the name of the domain through which they access the Internet; the date and time they access the site; and the web page that referred them to our page. We use this information to administer our website and to help diagnose and troubleshoot potential server malfunctions. We also record the individual (IP) address of the computers used to access our site in order to protect against fraud.

External Links
This site contains links to other sites. The Ticket Company is not responsible for the privacy practices or the content of such web sites

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Forms of Payment

Forms of Payment
CREDIT CARDS: We accept all major forms of credit: MasterCard, Visa, AMEX and Discover.   In some cases a credit card authorization form must be filled out and returned to us along with a copy of the cardholder’s Drivers license and credit card.

ELECTRONIC FUNDS TRANSFER: From your bank directly to ours.

ON ACCOUNT: It is now possible for some clients to purchase tickets on account. Please see below for more information.

CHECKS: If time permits payment by check is an option. We accept cashier’s checks and money orders. Company or Personal check orders ship AFTER check payment has cleared. This can take up to 7-10 business days.

Paypal

CASH: This type of payment must be made in person.

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Corporate Accounts

Our corporate customers have the option of starting an account with us. Please contact us if you are interested. Benefits would include monthly billing and working with our most skilled and experienced agents. We possess a strong desire to initiate and nurture long-term mutually beneficial relationships with our clients. Please contact us if you are interested in setting up this type of account.

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Shipping

FedEx is used for all shipments and a signature is required upon delivery for every order. FedEx will NOT deliver to a P.O. Box so you must provide us with a physical street address.

Most orders for regular season NBA, NFL, MLB and NHL games, concerts, and theatre are shipped within 24 to 48 hours after confirmation. Orders for some events are not delivered until very close to the date of the event. We may contact the customer to confirm the shipping address prior to shipment. We offer three different shipping methods:

• Federal Express Priority Overnight - $20
• Federal Express Next day - $15
• Federal Express Two Day Service - $13

International Orders
We do ship Internationally, with various exceptions. We will contact you in the event that we cannot ship to your location. Prices to common international destinations are below, all prices in US Dollars:

• Canada - $40
• UK - $45
• Australia - $45
• Mexico - $45
• Japan - $45

All delivery times are subject to availability in your delivery area.

Upon delivery of tickets from FedEx, customer has 48 hours to contact us about any mistakes or discrepancies about tickets and/or seating locations.

Ticket shipments cannot be rerouted from the original address submitted on the order.

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Cancellations / Postponements

Event Postponement / Cancellation
If an event is canceled and not rescheduled, the cost of the tickets minus any shipping or handling fees will be refunded to the customer unless the cancellation is due to an act of God (weather, earthquake, hurricane, etc.), venue structural issues, war, fire, civil disturbance, any acts of government, customer inability to obtain transportation, terrorism, strike, lockout or other labor disputes. There are no cancellations, refunds or exchanges for postponements, rescheduling or time change of an event; the original tickets issued will generally be honored for the new date and time of the event.   

Customer Cancellations
Once we receive payment the customer CANNOT cancel an order and receive a refund or exchange tickets for any reason other than what is specified above.

Golf and Tennis - Partial Event Cancellations 
If multi-day events such as golf or tennis tournaments have one day's play canceled or postponed, tickets purchased for that date may not be honored for another day’s play or redeemed for tickets that would. There would be no refund given in this situation. We do offer a weather insurance option if you are interested.

If any part of a day’s scheduled events occurs, a full day of the event will be considered to have taken place. This means that once a golf ball is hit off a tee or a tennis ball is served, that day will be considered played. Weather insurance only applies to a full day’s cancellation. The Ticket Company will not be held liable for loss of enjoyment.

*Weather insurance is available on all golf and tennis events.

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Lost or Damaged Merchandise During Shipment

If the shipment is damaged to the point that tickets are no longer usable and cannot be replaced, or the shipment is lost completely, The Ticket Company will refund 100% of the purchase price to the customer.

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General Policies

If it is discovered that documentation necessary to process an order is incomplete due to customer error, the order may be canceled even after confirmation. In this situation the customer will be given a full refund.

·  All times listed are local for the event. Furthermore, all dates and times are subject to change and should be verified by the buyer prior to of the event.

·  Due to the nature of our business, delivery of tickets for certain events could be as late as the day of the event.

·  Since tickets are bought and sold on an open market, prices are subject to change at any time before order confirmation.

·  We reserve the right to cancel an order and give a full refund at any time, for any reason whatsoever.

·  Some events and venues enforce age restrictions, i.e. "21 and over". It is the buyers duty prior to purchasing tickets whether such a policy exists. We will not be liable for refusal of admittance based on this type of restriction.  Furthermore, it is the customer's responsibility to determine whether the content of an event is appropriate for either themselves or others in their party. Some shows and concerts have adult themes and are not appropriate for children and others. We will not be responsible for any event with content that shocks, offends, frightens, angers or traumatizes any individual or group. There will be no refunds, credits or exchanges under either of these circumstances.

All prices are quoted in U.S dollars

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